Who We AreNew Phone Number!From 6th October 2014 we have switched to a local phone number
01268 209309 Quality Awards: Audley Mills Dr wins Quality Award!
Many congratulations to Dr Luke Whiting of Audley Mills Surgery for winning the 'Peoples Choice Award' at the 2016 Castle Point and Rochford CCG Quality Awards for 2016! More here |
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We aim to offer a responsive service that meets our patient's need - your input is most helpful in achieving this. |
Tips for booking appointments
It is a continuing challenge to offer appointments with appropriate urgency, with the person you want to see, at a time that is convenient. Nevertheless this is our aim. Currently about half of our appointments are ‘Book-on-Day’ and half are ‘Book-in-Advance’. If you need an appointment for continuity, then phone up to 2 weeks in advance and you have a good chance of seeing the person you want. If it’s a more urgent problem, or a simple matter that you’d like dealt with quickly, phone after 8:00am for a ‘Book-on-Day’ appointment. Mondays are by far the busiest day of the week, so try later in the week for more choice, and the phones are busiest in the morning, so if you want an advance appointment, try phoning in the afternoon. Also a number of online appointments for the same day are made available from just after midnight - see SYSTMONLINE PAGE HERE We do appreciate how frustrating it is to have to wait to see the person you want to see, but with 19,000 patients and a limited amount of consulting rooms, some pressure in the system is sadly inevitable. Don’t forget to cancel any unwanted appointments; even if it’s only with an hour’s notice, you’d be surprised how many people would like that vacant slot. We thank you for your cooperation. |
Opening Hours
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EXTENDED HOURS
The Surgery is now open as follows:
Please note that the out of hours service is responsible for emergencies after 6:30pm. |
Every week appointments are wasted. If you need to cancel an appointment, even at short notice, please TEXT 07938 448279 and allow this appointment to be used by someone else.
In the TEXT please give your name, appointment time and who you were due to see. Please note that this mobile ONLY accepts TEXTS - no calls will be answered. Do not use this number for any other purpose, appointment cancellations ONLY. Thank-you for your cooperation TEXT: 07938 448279 |
Looking after over 20,000 patients in Rayleigh, Essex |
The 'user group' exists to work with the practice to continually improve the service on offer. The group at present comprises 10 patients with a particular interest in improving Audley Mills Surgery. Most of the members have been patients of the surgery for many years, so they've seen the service develop hugely from the early days. We would like the group to be more representative of younger people so do consider whether this might be for you. If you would like to join, please contact our practice manager Sally Downs sally.downs@nhs.net or complete the application form below and email it to her or hand into reception.
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