Audley Mills Surgery
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    • 2019
    • 2018
    • 2017
  • Complaints & Complements
  • Home
    • Patient Information Sheets
  • Appointments System
  • Services
    • SystmOnline
    • How to...
    • Clinics >
      • Travel Information
    • Self Treatment Advice
    • Advance Nurse Practitioner
    • Physio
    • Clinical Pharmacist
    • Audley Mills Pharmacy
    • Optician
    • Fees >
      • Visiting UK Charges
    • Weekend Service
    • Practice Leaflet
  • About Us
    • Patient Group
    • Philosophy
    • Team
    • Contact
    • Policies and Protocols
    • Reports
  • GDPR
  • Patient Satisfaction Data
    • 2019
    • 2018
    • 2017
  • Complaints & Complements
57 EASTWOOD ROAD, RAYLEIGH, ESSEX, SS6 7JF, 01268 209309
'Excellent, effective, efficient, evidence-based care for all...and educating for the future'
Welcome to Audley Mills Surgery - we hope you find this website helpful and easy to use.  There is a search box (below) which may help you find what you're looking for.    Please be advised that cookies are used and must be accepted to use our website. Let us know if you experience any difficulties with this website.

Search this website:

Use the search box to quickly find what you're looking for!

Links:

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A PDF version of the latest practice leaflet is available HERE
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Signpost Guide - click to expand
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3 before GP - click to expand
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Latest News :

** Exciting News**
As from 1st March 2019 we have some new clinicians working at the surgery.  In order for the receptionist to signpost you to the correct clinician, she will need to ask you some questions regarding your condition.  It would be greatly appreciated if you could co-operate to ensure you are booked with the best equipped clinician to deal with your condition.  Please see our singposting information below.  Thank you.
​Practice Manager

Click each title to see what type of problems they can help with.

Nurse
Contraception
Travel advice & Vaccinations
Wound dressings & suture removal
Childhood immunisations
Cervical screening
Asthma / COPD
Flu vaccinations
Blocked ears
HEalthCARE ASSISTANT
Blood pressure checks
Diabetic foot checks
ECGs
Dressings
Smoking cessation
New Patient Checks
Advanced Nurse Practitioner
See my introduction video HERE
Coughs and colds, Sore Throats, Earache
Insect bites
Conjunctivitis
Minor injuries
Verrucas & Warts
Urinary Tract Infections
Chest infections
Diarrhoea & Sickness
Hay Fever
Minor rashes, eczema
Untreated haemorrhoids
Morning after pill
Heartburn
Blocked ears
Assessment Physiotherapist
See my introduction video HERE
​Soft-tissue injuries, sprains or sports injuries
Arthritis
Muscles, ligaments, tendons or bones e.g. tennis elbow, carpal tunnel syndrome, ankle sprains
Spinal pain, lower back, mid back and neck pain
​Post orthopaedic surgery
CLinical pharmacist
See my introduction video HERE
Medication Reviews
Hospital Medication Changes
Prescribing for long-term conditions
Repeat prescription reviews
Prescription queries
Prescribing acute requests
Emergency Care Practitioner
Home Visits
PHLEBOTOMIST
Blood Tests
You can book appointments with these clinicians through our Care Co-ordinators:

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Update to Appointments System from 11th June 2018

Following patient feedback, we have decided that from Monday 11th June 2018, patients will be able to book some appointments in advance - appointments can be booked up to 3 weeks in advance. These can be booked in the usual way ie. online, via the the telephone or in person at reception. There will be a mixture of telephone and face to face appointments available, but there will still be about 50% that can only be booked on the day.

HOME VISITS

Please could we remind patients that home visit requests need to be made before 12 noon and that we will not accept requests after that time - they will have to be requested again before 12 noon on the next working day.
When is my preferred doctor in? - check here

Rising Demand - Help us to help you

3 Before GP – How can you help us to help you?
The Royal College of GPs is running a campaign called '3 Before GP' which simply suggests that you ask yourself three simple questions before booking a GP appointment.   We would like to endorse this approach for all our patients.
3 Before GP
  1. Can I self-care?
  2. Can I use NHS Choices or similar reputable websites/resources?
  3. Can I seek advice/treatment via a pharmacist?
Research by the Primary Care Foundation in 2015 claimed that 27% of GP consultations were potentially avoidable.

The College hopes that this simple slogan will encourage patients to think hard about whether they need to see a GP – or if they can deal with the problem in a different way.  Workload has increased by 16% in general practice over the last seven years, but the number of GPs has not risen with demand.
 
GPs are now offering more consultations than ever before, with more than 1 million patients seen across the UK every day - but recent RCGP analysis shows that, by 2020, patients will be waiting for an appointment with a GP or practice nurse on 100 million occasions.

Please bear in mind that over the last 8 years we now look after 11% more patients while our overall workload at Audley Mills has risen 32%.   The NHS is struggling to meet demand at all levels, but if we all do our bit then we can look forward to a future where ‘free health care at the point of need’ is still available for our children and grand-children.
 
Thank-you
The Doctors, Audley Mills Surgery

Blood tests - please note:

If you are attending for a blood test, please make sure you have plenty to drink beforehand.  This makes it much easier to find a vein!
Also children under the age of 16 should NOT be booked for blood tests online,  please phone the surgery to arrange the appropriate appointment.   Thank-you.

Click below for SystmOnline service, to book appointments, request repeat prescriptions etc:


If you feel you do not need a face-to-face consultation then have you tried using our eGP service? Click here or the image below for more details.

eGP service:

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Other News...

Travel INFORMATION - please note...
Travel clinics are no longer offered at Audley Mills. Please attend a local travel centre (e.g. MASTA) or pharmacy for all travel advice.

We can provide the following NHS travel vaccines:

Heptatitis A
Cholera
Typhoid
Tetanus
PRESCRIPTION COLLECTIOn - Note...
A reminder about Prescription Collection:  When the surgery is OPEN, prescriptions can be collected from the reception desk.   When the surgery is CLOSED, prescriptions can be collected from Audley Mills Pharmacy during their opening hours.   You are not obliged to have your prescription dispensed by Audley Mills Pharmacy
Phlebotomy important note...
Phlebotomy (blood tests) important note:  Please note that Phlebotomy appointments for adults can be booked through SystmOnline but these are ONLY for blood tests (where a doctor has previously given you a form) and are ONLY for adults and children over the age of 16. Please book blood tests for under 16 year olds by telephone.   Under 7 year olds will need an appointment at the hospital. Blood test appointments start from 8am most days (7am on Fridays).
If you are attending for a blood test, please make sure you have plenty to drink beforehand.  This makes it much easier to find a vein!
Publication of GP NeT EARNINGs...
PUBLICATION OF GP NET EARNINGS
All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.
 
Details are on the reports page HERE
NAMED GP NOTE...
NAMED GP
In line with NHS guidance all patients of this Practice have been allocated a named GP, but this does not mean that patients have to see that GP – they can choose to see any GP they wish, though we do recommend trying to stick to the same doctor for the same problem if possible as this aids continuity of care.
CAlling all carers...
​CALLING ALL CARERS:
If you are a carer, or are being cared for, however old or young you are, with your permission we would like to record this information on your patient record as it may be helpful in the future. Please write in or drop off this information at reception. Thank-you. 
Support for disabled people and their carers is available locally from Hamelin Trust - click here for more details.

EXTENDED HOURS
The Surgery is now open as follows (though we only take telephone calls from 8:00am as the out-of-hours service answers calls before that time):
  • Monday - 7:00am to 8:00pm
  • Tuesday - 7:00am to 6:30pm
  • Wednesday - 7:00am to 6:30pm
  • Thursday - 7:00am to 8:00pm
  • Friday - 7:00am to 6:30pm
Please reserve the early and late appointments for patients who work during the day. We still offer plenty of daytime appointments for those able to attend during 'working hours'.  Please note that the out of hours service is responsible for emergencies after 6:30pm.

Audley Mills Pharmacy:
Is now independently owned and run, we maintain an excellent and close working relationship - new website here: www.audleymillspharmacy.co.uk

DISCLAIMER
While every effort has been made to ensure accuracy in the information given on this website, the practice cannot be held responsible for errors or omissions.

CONFIDENTIALITY
No confidential information about patients or their records is held on this website, the website is in no way linked to the clinical system we use and you cannot access any such information from this site.
We welcome feedback but If you are emailing us, be aware that the email will probably be read by non-medical staff.
If you wish to email us - please register for SystmOnline.

You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office - see here ico.org.uk/concerns/
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eGP service:

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Patient Satisfaction Results

We are registered with the Care Quality Commission, we have just had our first inspection by the CQC and were graded 'GOOD'  in all areas and for all six specific patient groups. Download the full report HERE
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