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A PDF version of the latest practice leaflet is available HERE
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Latest News
General Data Protection RegulationsUpdate to Appointments System from 11th June 2018
Following patient feedback, we have decided that from Monday 11th June 2018, patients will be able to book some appointments in advance. These can be booked in the usual way ie. online, via the the telephone or in person at reception. There will be a mixture of telephone and face to face appointments available, but there will still be about 50% that can only be booked on the day.
HOME VISITS Please could we remind patients that home visit requests need to be made before 12 noon and that we will not accept requests after that time - they will have to be requested again before 12 noon on the next working day. How does the new system work?Need a doctor?
When is my preferred doctor in? - check here Rising Demand - Help us to help youGP Access – How can you help us to help you?
Our new system of GP Access has been up and running for several months now. The overwhelming feedback from patients is of very high satisfaction, with the clear majority preferring the new system to the old. However, demand for our service is now higher than ever. The Royal College of GPs is running a campaign called '3 Before GP' which simply suggests that you ask yourself three simple questions before booking a GP appointment. We would like to endorse this approach for all our patients. 3 Before GP
The College hopes that this simple slogan will encourage patients to think hard about whether they need to see a GP – or if they can deal with the problem in a different way. Workload has increased by 16% in general practice over the last seven years, but the number of GPs has not risen with demand. GPs are now offering more consultations than ever before, with more than 1 million patients seen across the UK every day - but recent RCGP analysis shows that, by 2020, patients will be waiting for an appointment with a GP or practice nurse on 100 million occasions. Please bear in mind that over the last 8 years we now look after 11% more patients while our overall workload at Audley Mills has risen 32%. The NHS is struggling to meet demand at all levels, but if we all do our bit then we can look forward to a future where ‘free health care at the point of need’ is still available for our children and grand-children. Thank-you The Doctors, Audley Mills Surgery Blood tests - please note:If you are attending for a blood test, please make sure you have plenty to drink beforehand. This makes it much easier to find a vein!
Also children under the age of 16 should NOT be booked for blood tests online, please phone the surgery to arrange the appropriate appointment. Thank-you. Click below for SystmOnline service, to book appointments, request repeat prescriptions etc:If you feel you do not need a face-to-face consultation then have you tried using our eGP service? Click here or the image below for more details.
eGP service:
Other News...Travel Clinic - please note...
TRAVEL CLINIC - if you are coming to see the nurse for a travel clinic consultation, it would help a great deal if you could print off and complete this risk assessment form and bring it with you - Thank-you!
PRESCRIPTION COLLECTIOn - Note...
A reminder about Prescription Collection: When the surgery is OPEN, prescriptions can be collected from the reception desk. When the surgery is CLOSED, prescriptions can be collected from Audley Mills Pharmacy during their opening hours. You are not obliged to have your prescription dispensed by Audley Mills Pharmacy
Phlebotomy important note...
Phlebotomy (blood tests) important note: Please note that Phlebotomy appointments for adults can be booked through SystmOnline but these are ONLY for blood tests (where a doctor has previously given you a form) and are ONLY for adults and children over the age of 16. Please book blood tests for under 16 year olds by telephone. Under 3 year olds will need an appointment at the hospital. Blood test appointments start from 8am most days (7am on Fridays).
If you are attending for a blood test, please make sure you have plenty to drink beforehand. This makes it much easier to find a vein! Publication of GP NeT EARNINGs...
PUBLICATION OF GP NET EARNINGS
All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice. Details are on the reports page HERE NAMED GP NOTE...
NAMED GP
In line with NHS guidance all patients of this Practice have been allocated a named GP, but this does not mean that patients have to see that GP – they can choose to see any GP they wish, though we do recommend trying to stick to the same doctor for the same problem if possible as this aids continuity of care. CAlling all carers...
CALLING ALL CARERS:
If you are a carer, or are being cared for, however old or young you are, with your permission we would like to record this information on your patient record as it may be helpful in the future. Please write in or drop off this information at reception. Thank-you. Support for disabled people and their carers is available locally from Hamelin Trust - click here for more details. EXTENDED HOURS
The Surgery is now open as follows (though we only take telephone calls from 8:00am as the out-of-hours service answers calls before that time):
Audley Mills Pharmacy: Is now independently owned and run, we maintain an excellent and close working relationship - new website here: www.audleymillspharmacy.co.uk DISCLAIMER While every effort has been made to ensure accuracy in the information given on this website, the practice cannot be held responsible for errors or omissions. CONFIDENTIALITY No confidential information about patients or their records is held on this website, the website is in no way linked to the clinical system we use and you cannot access any such information from this site. We welcome feedback but If you are emailing us, be aware that the email will probably be read by non-medical staff. If you wish to email us - please register for SystmOnline. PRIVACY NOTICE (GDPR) GENERAL DATA PROTECTION REGULATION 25TH MAY 2018 PATIENT INFORMATION GDPR (General Data Protection Regulation) replaces Data Protection Act 1998 (DPA) and is designed to match data privacy laws across Europe. GDPR is still based on the same data protection principles as before regarding security of information within the practice. We need to hold personal information about you on our computer system and in paper records to help us to look after your health needs, and your doctor is responsible for their accuracy and safe-keeping. Please help to keep your record up to date by informing us of any changes to your circumstances. Doctors and staff in the practice have access to your medical records to enable them to do their jobs. From time to time information may be shared with others involved in your care if it is necessary. Anyone with access to your record is properly trained in confidentiality issues and is governed by both a legal and contractual duty to keep your details private. All information about you is held securely and appropriate safeguards are in place to prevent accidental loss. In some circumstances we may be required by law to release your details to statutory or other official bodies, for example if a court order is presented, or in the case of public health issues. In other circumstances you may be required to give written consent before information is released – such as for medical reports for insurance, solicitors etc. To ensure your privacy, we will not disclose information over the telephone unless we are sure that we are talking to you. Information will not be disclosed to family, friends, or spouses unless we have prior written consent. The Practice will take steps to ensure that individual patient information is not deliberately or accidentally released or (by default) made available or accessible to a third party without the patient’s consent, unless otherwise legally compliant. For 13-16 year olds: GDPR GENERAL DATA PROTECTION REGULATIONS 13 – 16 YEARS OLD From 25th May 2018 there are new regulations in place called GDPR (General Data Protection Regulations) which relate to keeping your information secure. This means that if you want us to use your parents or guardians mobile number for contacting you or to send you text messages about your appointments you MUST give us your written consent. If you have your own mobile number for which you would like us to contact you directly, please inform the receptionist. We will also require your written consent to allow your parents or guardians to have an online password to access your medical records to enable them to book appointments or order prescriptions on your behalf. You have the right to have any mistakes corrected and to complain to the Information Commissioner’s Office - see here ico.org.uk/concerns/
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We are registered with the Care Quality Commission, we have just had our first inspection by the CQC and were graded 'GOOD' in all areas and for all six specific patient groups. Download the full report HERE
Patient Satisfaction ResultsMonthly Results from our Friends and Family test responses are here:
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