Welcome to Audley Mills Surgery - we hope you find this website helpful and easy to use.  There is a search box (below) which may help you find what you're looking for.    Please let us know if you experience any difficulties with this website.

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A PDF version of the latest practice leaflet is available HERE

Latest News



Update to Appointments System From 16th October 2017
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Please click here for more details

Our appointment system for a consultation with a doctor changed on the 12th June 2017.   This has led to a large increase in both demand and supply of appointments (we dealt with over 600 patients on the launch day alone!).  If your problem will wait then it is probably best to try to avoid Mondays, when demand is at its highest.  ​We will do our best to deal with calls taken before 4pm on the same day,  calls taken after 4pm may be asked to phone back the next day if the doctors are fully booked until the end of the day.

IMPORTANT NOTICE - October 2017
Appointments System Update

How does the new system work?

Need a doctor?
  • You phone us or contact us via SystmOnline
  • You choose whether you require a telephone call back or a face-to-face appointment.
  • If you choose a telephone call (usually quicker and more convenient for many initial problems):
  • We arrange a guide time for a GP to call back
  • The GP phones you back around the guide time
  • Together we try to solve your problem on the phone.
  • If you need to be seen, we book you into a face-to-face appointment.
For further information, click here
When is my preferred doctor in? - check here

Rising Demand - Help us to help you

GP Access – How can you help us to help you?
Our new system of GP Access has been up and running for several months now.    The overwhelming feedback from patients is of very high satisfaction, with the clear majority preferring the new system to the old.   However, demand for our service is now higher than ever.  The Royal College of GPs is running a campaign called '3 Before GP' which simply suggests that you ask yourself three simple questions before booking a GP appointment.   We would like to endorse this approach for all our patients.
3 Before GP
  1. Can I self-care?
  2. Can I use NHS Choices or similar reputable websites/resources?
  3. Can I seek advice/treatment via a pharmacist?
Research by the Primary Care Foundation in 2015 claimed that 27% of GP consultations were potentially avoidable.

The College hopes that this simple slogan will encourage patients to think hard about whether they need to see a GP – or if they can deal with the problem in a different way.  Workload has increased by 16% in general practice over the last seven years, but the number of GPs has not risen with demand.
 
GPs are now offering more consultations than ever before, with more than 1 million patients seen across the UK every day - but recent RCGP analysis shows that, by 2020, patients will be waiting for an appointment with a GP or practice nurse on 100 million occasions.

Please bear in mind that over the last 8 years we now look after 11% more patients while our overall workload at Audley Mills has risen 32%.   The NHS is struggling to meet demand at all levels, but if we all do our bit then we can look forward to a future where ‘free health care at the point of need’ is still available for our children and grand-children.
 
Thank-you
The Doctors, Audley Mills Surgery

Blood tests - please note:

If you are attending for a blood test, please make sure you have plenty to drink beforehand.  This makes it much easier to find a vein!
Also children under the age of 16 should NOT be booked for blood tests online,  please phone the surgery to arrange the appropriate appointment.   Thank-you.

Click below for SystmOnline service, to book appointments, request repeat prescriptions etc:

If you feel you do not need a face-to-face consultation then have you tried using our eGP service? Click here or the image below for more details.

eGP service:

Other News...

Travel Clinic - please note...
TRAVEL CLINIC - if you are coming to see the nurse for a travel clinic consultation, it would help a great deal if you could print off and complete this risk assessment form and bring it with you - Thank-you!
PRESCRIPTION COLLECTIOn - Note...
A reminder about Prescription Collection:  When the surgery is OPEN, prescriptions can be collected from the reception desk.   When the surgery is CLOSED, prescriptions can be collected from Audley Mills Pharmacy during their opening hours.   You are not obliged to have your prescription dispensed by Audley Mills Pharmacy
Phlebotomy important note...
Phlebotomy (blood tests) important note:  Please note that Phlebotomy appointments for adults can be booked through SystmOnline but these are ONLY for blood tests (where a doctor has previously given you a form) and are ONLY for adults and children over the age of 16. Please book blood tests for under 16 year olds by telephone.   Under 3 year olds will need an appointment at the hospital. Blood test appointments start from 8am most days (7am on Fridays).
If you are attending for a blood test, please make sure you have plenty to drink beforehand.  This makes it much easier to find a vein!
Publication of GP NeT EARNINGs...
PUBLICATION OF GP NET EARNINGS
All GP practices are required to declare the mean earnings (eg average pay) for GPs working to deliver NHS services to patients at each practice.
 
Details are on the reports page HERE
NAMED GP NOTE...
NAMED GP
In line with NHS guidance all patients of this Practice have been allocated a named GP, but this does not mean that patients have to see that GP – they can choose to see any GP they wish, though we do recommend trying to stick to the same doctor for the same problem if possible as this aids continuity of care.
CAlling all carers...
​CALLING ALL CARERS:
If you are a carer, or are being cared for, however old or young you are, with your permission we would like to record this information on your patient record as it may be helpful in the future. Please write in or drop off this information at reception. Thank-you. 
Support for disabled people and their carers is available locally from Hamelin Trust - click here for more details.
EXTENDED HOURS
The Surgery is now open as follows (though we only take telephone calls from 8:00am as the out-of-hours service answers calls before that time):
  • Monday - 7:00am to 8:00pm
  • Tuesday - 7:00am to 6:30pm
  • Wednesday - 7:00am to 6:30pm
  • Thursday - 7:00am to 8:00pm
  • Friday - 7:00am to 6:30pm
Please reserve the early and late appointments for patients who work during the day. We still offer plenty of daytime appointments for those able to attend during 'working hours'.  Please note that the out of hours service is responsible for emergencies after 6:30pm.

Audley Mills Pharmacy:
Is now independently owned and run, we maintain an excellent and close working relationship - new website here: www.audleymillspharmacy.co.uk

DISCLAIMER
While every effort has been made to ensure accuracy in the information given on this website, the practice cannot be held responsible for errors or omissions.

CONFIDENTIALITY
No confidential information about patients or their records is held on this website, the website is in no way linked to the clinical system we use and you cannot access any such information from this site.
We welcome feedback but If you are emailing us, be aware that the email will probably be read by non-medical staff.
If you wish to email us - please register for SystmOnline.
We are registered with the Care Quality Commission, we have just had our first inspection by the CQC and were graded 'GOOD'  in all areas and for all six specific patient groups. Download the full report HERE

Patient Satisfaction Results

Monthly Results from our Friends and Family test responses are here: