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Would you like to order repeat prescriptions, book or cancel appointments or ask us a simple question – online?
Well now you can, but first you must register for this service. Ask at reception for a printout of your ‘User Name’ and ‘Password’ (you will need to bring along proof of identification - see below). The sheet will direct you to the website where you can now logon to SystmOnline_.
Phlebotomy (blood tests) important note: Please note that Phlebotomy appointments can be booked through SystmOnline but these are ONLY for blood tests (where a doctor has previously given you a form) and are ONLY for adults and children over the age of 3. Please book blood tests for under 3 year olds at the hospital. Thank-you
Children and SystmOnline
You can sign up for SystmOnline for your children, but please note that when they turn 16, parental access is removed and they need to sign up themselves as individuals, in order to protect their confidentiality as adults.
IMPORTANT NOTE REGARDING CONFIRMATION OF IDENTITY - Please note that in order to safeguard confidentiality we ask everyone applying for a username and password to SystmOnline to please bring along either photo ID (driving license or passport) or TWO forms of written ID (domestic bill, birth certificate etc). If you are housebound please write to us or ask someone else to drop in a signed authorisation and we will send your username and password to you by post marked ‘Private and Confidential’. Thank-you
SystmOnline makes appointment booking and medication requesting easy - any time
A brief overview of the services available on SystmOnline:
Manage your appointments online
Booking your next appointment over the internet is easy. And you can do it any time without waiting for surgery phone lines to open. So, whether it’s the middle of the night, your lunch break at work, or even if you’re away on holiday, you can login and secure yourself an appointment within seconds.
Forgotten the time of your next appointment? Login to SystmOnline and see it!
Your appointment no longer needed? Login to SystmOnline and cancel it.
Manage your medication online
If you find it hard to get in to the practice to order your next repeat prescription, SystmOnline could make your life easier. Simply login to SystmOnline and view a list of the medication you have been prescribed. Select the prescription you need and click the ‘Request Medication’ button. All you have to do then is go and collect your prescription as normal two days later.
The SystmOnline service has been developed, tested and accredited by a government body called NHS Connecting for Health. All personal information used by SystmOnline is secure and protected. It is only available to staff at your practice who have the appropriate security controls, i.e. those managing appointments, repeat prescribing and patient registration.
Ask a Question?
Through the Systmonline website you will be able to send a question to the practice. Please only use this if you are happy for us to answer the question by email. The question will be passed to the most appropriate person in the practice for a reply but could take up to a week for reply so please only use this for non-urgent queries.