HOW DO I??
HOW DO I...REGISTER WITH THE PRACTICE?
Complete this form and bring it along with your medical card if available to the reception. You will be offered an appointment for a new patient interview with our health care assistant (HCA) when you register.
HOW DO I...OBTAIN TELEPHONE ADVICE?
The surgery attempts to answer your telephone call as quickly as possible. Once connected you may be put on hold.
Please try not to ring the surgery on Monday morning for routine enquiries and appointments.
HOW DO I...MAKE AN APPOINTMENT? (Please note this all changes from 12th June 2017 - see HERE for details)
Appointments to see the doctor can be made by calling at the surgery, or telephoning after 8am.
Audley Mills Surgery 01268 209309 (Emergencies take priority at all times)
Alternatively register with SystmOnline to book routine appointments online at the SystmOnline page
You may consult any of the doctors but, as it is important for doctor and patient to get to know each other, you should try to keep to the same doctor whenever possible.
If you consider your condition urgent, you can always be seen the same day but not necessarily by the doctor of your choice. As your appointment is not a routine one you may have to wait longer in the surgery than usual.
If you have more than one problem to discuss with the doctor, there may not be sufficient time to deal with the second and subsequent problems in a single consultation. Please be sure to deal with the most important problem first. If the doctor feels that a problem cannot be adequately dealt with in the time available you may be asked to book another appointment.
Approximately half of available appointments are bookable in advance.
Additionally, we start each day with around 100 routine ‘book-on-day’ appointments available. These appointments are not released for booking until midnight on the day in question (for online booking). The phones are answered from 8:00am, but note that the phones may be very busy early in the morning with people booking these appointments.
We also conduct three urgent cases surgeries each day. These are for people with problems that cannot wait until the next working day. If there are a lot of urgent cases you may have to wait in surgery more than 30 minutes to be seen. Please do not abuse this service, as such abuse may result in delays in treatment for those in greatest need.
If you cannot keep an appointment, please let us know as someone else might like it or we might be able to fit in an urgent case.
HOW DO I...OBTAIN A HOME VISIT?
If you need to see the doctor but are not well enough to get to the surgery please telephone on 01268 209309 before 10.00am.
Please remember that a doctor can see six patients in the surgery in the same time as one house-call. On occasions the doctor will need equipment only available in the surgery. Please can you make every effort to get to the surgery using help from a neighbour or taxi, if necessary.
House calls are only available for patients who are medically unable to come to the surgery. It is for the doctor to decide whether it is appropriate to visit.
If you request a house call, our receptionists are under instruction to obtain sufficient information so that the doctors can judge whether a home visit is necessary and how urgent it is. Please anticipate appropriate questioning.
GUIDELINES FOR HOME VISITS
1. GP VISIT RECOMMENDED - GP home visiting makes clinical sense and is the best way of giving a medical opinion in cases involving:
2. GP VISIT MAY BE USEFUL - After initial assessment over the telephone, a seriously ill patient may be helped by a GP’s attendance to prepare them for travel to hospital - that is, where a GP’s other commitments do not prevent them from arriving before the ambulance. Examples of such situations are:
3. GP VISIT IS NOT USUAL - In most of these cases, to visit would not be an appropriate use of a GP’s time:
HOW DO I...OBTAIN TEST RESULTS?
Please ring for results on 01268 209309 if possible after 11.00am.
All specimens to go to the hospital laboratory should be brought to the surgery by 12 noon.
We now provide blood taking services (Phlebotomy) at the sugery from 8am most days (7am on Fridays), book an appointment in the usual way.
Phlebotomy (blood tests) important note - Please note that Phlebotomy appointments can be booked through SystmOnline but these are ONLY for blood tests (where a doctor has previously given you a form) and are ONLY for adults and children over the age of 3. Please book blood tests for under 3 year olds at the hospital. Thank-you
If you prefer to have your blood taken at one of the other local clinics or the hospital then phone (01702) 422555 to book this. Glucose Tolerance Tests must also be booked in this way (they cannot be done at the surgery).
HOW DO I...OBTAIN A REPEAT PRESCRIPTION?
If you hand in your request before 10.30am (Monday to Friday) your prescription will be ready after 2.00pm the same day. If you hand in your request after 10.30am your prescription will be ready after 2.00pm the next working day. Requests for repeat prescriptions are not taken by telephone.
Alternatively register with SystemOnline for online prescription requests at the SystmOnline page
Prescription Collection: When the surgery is OPEN, prescriptions can be collected from the reception desk. When the surgery is CLOSED, prescriptions can be collected from Audley Mills Pharmacy during their opening hours. You are not obliged to have your prescription dispensed by Audley Mills Pharmacy
Having a blood test: If you are attending for a blood test, please make sure you have plenty to drink beforehand. This makes it much easier to find a vein! Also children under the age of 16 should NOT be booked for blood tests online, please phone the surgery to arrange the appropriate appointment. Thank-you.